Frequently Asked Questions

Creating an account makes things easier for future purchases. You do have the option to checkout as a guest.

In the event that you forget your password, you have the option to reset by selecting ‘Forgot password’ on the login page.

To update or cancel your order, call the shop at (212) 258-0722 or email us at team@parcellewine.com. 

Once fulfilled, you can check the status of your order through the link in your email confirmation.

If you have an account, you can change your credit card info in your settings. If not, email us at team@parcellewine.com and we’ll make sure to update your information.

To check the balance of your gift card, call the shop at (212) 258-0722 or email us at team@parcellewine.com. 

Promo codes are issued for special offers and can be applied at checkout.

Parcelle ships from our Manhattan store as well as our warehouse location.

Parcelle currently only ships with in the United States. We offer standard shipping via FedEx.

All shipments are packed in appropriate materials. We've been doing this for years and we know how valuable these bottles can be. Every bottle is packed with love and care.

We do our best to complete deliveries in a timely manner. Arrival of your order will vary depending on the availability of the wine and shipping method selected.

Yup. Local Manhattan deliveries will be sent by EOD. Call the shop for outer boroughs. We’ll do our best to make it happen.

There’s a few options available at check out.
- Local Manhattan Delivery: available daily between 12-9PM just give us 90 mins.
- Same-day: Orders placed online will be delivered before EOD

If you need something on the fly, call the shop. We’ll try to make it happen.

You absolutely will. It's generated immediately once the shipping label is created. 

Parcelle is happy to accept returns of unopened wine up to 7 days after the date of sale. Original sales receipt is required. For our complete return and exchange policy, please see our Terms of Service.

Refunds will be processed within 24 hours of your request. Please allow 1-4 business days for refund to be reflected in your account.

Re-gift? Just kidding. Bring it by the shop and we’ll be happy to work something out.

If you run into any issues with your order, please call the shop at (212) 258-0722 or email us at team@parcellewine.com. 

Transit time is dependent on your preferred shipping method. As soon as the shipment leaves our shop, you will receive shipping details along with tracking information.