Email contactus@parcellewine.com or text WINE to +1 (870) 600-3096. Use the chat bubble in the bottom right corner.

Shop located at 511 West 38th Street between 10th and 11th Avenues. Email for pickup or visit scheduling.

Yes, follow @parcellewine on Instagram.

Yes, sign up by scrolling to the bottom of the page.

FedEx and UPS shipping available: ground, 2-Day, or Next-Day Air. Orders received after 3PM EST or on weekends ship next business day.

$20 flat rate for Manhattan orders. Other locations: calculated ground, 2-Day, overnight rates. Extra $20-$25 shipping for glassware.

$20 flat rate for Manhattan. Other locations: ground, 2-Day, overnight shipping calculated at checkout.

Email contactus@parcellewine.com to redirect your shipment.

Orders ship from the Manhattan shop and warehouse.

Parcelle ships everywhere in the contiguous US.

All shipments packed with care using specific materials designed for wine safety.

Possibly. The team contacts customers directly if concerned about hot or cold weather impacts.

Email contactus@parcellewine.com for same-day delivery or pickup. Additional charges apply via third-party delivery.

After 2 unsuccessful attempts, the team coordinates a better time. A $15 redelivery charge applies for the 3rd attempt.

Select storage at checkout. Receive a storage confirmation email.

$.50 per bottle monthly after 24 bottles. First 24 bottles are free.

Log in, navigate Storage/Shipments, select bottles, choose shipment date, pay shipping, receive confirmation.

$20 flat rate for Manhattan. Other locations: ground, 2-Day, overnight calculated at checkout.

Yes, temperature controlled storage.

All major credit cards and Apple Pay accepted online and in-shop. No cash accepted.

No, payments cannot be split between cards.

Unopened bottles accepted up to seven days after sale with proof of purchase. See Terms of Service for complete details.

Refunds processed within 24 hours. Allow 3-5 business days for refund to appear in account.

Email contactus@parcellewine.com to make it right.

Email contactus@parcellewine.com for happy swaps to something else.

No refunds/exchanges for corked wines. Email contactus@parcellewine.com to discuss.

First delivery ships within 24 hours of signup. Future orders ship on that date monthly.

Shipping on all Wine Drop orders is free.

Yes. Use your account page 'add-on' feature. Added wines ship with next Wine Drop delivery.

Ground shipping: 2-5 business days delivery.

Wine Drop orders cannot be rushed.

Billed automatically monthly on signup anniversary date.

Log in, click Manage Subscription, select Cancel or Delivery Schedule to pause.

Log in, Manage Subscription, navigate Subscription, Edit, select Change next charge date, Save.

No changes allowed; Wine Drop provides curation by design.

Yes. Email contactus@parcellewine.com with event details.

Yes. Email contactus@parcellewine.com for sommelier services, weddings, private classes, or shop visits.

In-store events currently on hold. Subscribe to newsletter and follow Instagram for updates.

Email contactus@parcellewine.com and the team will track down what you need.

Email contactus@parcellewine.com with preferences for personalized recommendations.

Email contactus@parcellewine.com with occasion, price point, or preferences for assistance.

Temperature-controlled cellar storage available up to 90 days at no cost. Email contactus@parcellewine.com.

Click here to purchase online. Email contactus@parcellewine.com for custom amounts or mail delivery.

Enter gift card number at checkout under Order Summary. Apply discount code or gift card. Balance applied automatically.

Email contactus@parcellewine.com to check gift card balance.

Enter promo code at checkout. Not applicable to $200+ bottles, sale items, Picks, or Wine Drop.

Code may be expired/invalid. Check spelling (case sensitive). Email contactus@parcellewine.com if issues persist.

Only one promo code per order.

Email contactus@parcellewine.com for case discount inquiries.

Select 'Forgot password?' on the account login page to reset.

Log in, click 'edit addresses' on account page bottom right to add/delete/change addresses.

Click Checkout, use Card drop-down tab to add or delete credit cards.

Orders processed within one business day and shipped ASAP. Direct contact if delays occur.

Email contactus@parcellewine.com to update or cancel orders.

Check confirmation email. Log in to account for status updates (fulfilled/partially fulfilled).

Track via email confirmation or logged account. Pickup orders notified when ready.