Frequently Asked Questions

Parcelle is a curated wine shop and the first retail concept from Delicious Hospitality Group, the team behind NYC restaurants Charlie Bird, Pasquale Jones, and Legacy Records. Parcelle’s offerings reflect the best of the wine programs for which DHG’s restaurants are known.

We run our weekly Wine School every Tuesday at Charlie Bird. For more information, check out our Wine School page or email wineschool@parcellewine.com.

For any questions you have about a specific wine, feel free to text us at 212-460-WINE, email us at team@parcellewine.com or call the shop directly at 212-258-0722. We’re here every day from 12-10pm.

Parcelle’s selections are curated by Grant Reynolds, DHG Partner and Wine Director, and Christine Collado, former Wine Director of Chef’s Table at Brooklyn Fare.

The inventory on our website is as close to real time as is physically possible.

If an item is out of stock, feel free to reach out about future availability or we can help you find something else. Just text us at 917-460-WINE. 

Drop us a note at team@parcellewine.com. One of our buyers will contact you. 

Call the shop at (212) 258-0722 and we’ll find the best replacement or special order what you need. We’re here every day from 12-10pm. 

Call the shop at (212) 258-0722 we’ll make it happen. We’re here every day from 12-10pm. 

We do! For wine-specific catering, call the shop at (212) 258-0722 or email us at events@parcellewine.com. 

Glassware, Tote bags and books are available for purchase in-store and online.

Creating an account makes things easier for future purchases. You do have the option to checkout as a guest.

In the event that you forget your password, you have the option to reset by selecting ‘Forgot password’ on the login page.

To update or cancel your order, call the shop at (212) 258-0722 or email us at team@parcellewine.com. 

Once fulfilled, you can check the status of your order through the link in your email confirmation.

If you have an account, you can change your credit card info in your settings. If not, email us at team@parcellewine.com and we’ll make sure to update your information.

To check the balance of your gift card, call the shop at (212) 258-0722 or email us at team@parcellewine.com. 

Promo codes are issued for special offers and can be applied at checkout.

Parcelle ships from our Manhattan store as well as our warehouse location.

Parcelle currently only ships within the United States. We offer standard shipping via USPS and 1-hour delivery for customers in Manhattan via truck between noon - 9PM daily.

Parcelle only ships domestically via USPS. We also offer discounted shipping rates based on the cart and by delivery for our Manhattan customers, we offer 1 hour delivery between noon - 9PM for a $15 flat fee, but it's free when you spend $50 or more. 

All shipments are packed in appropriate materials. We've been doing this for years and we know how valuable these bottles can be. Every bottle is packed with love and care.

We do our best to complete deliveries in a timely manner. Arrival of your order will vary depending on the availability of the wine and shipping method selected.

Yup. Local Manhattan deliveries will be sent by EOD. Call the shop for outer boroughs. We’ll do our best to make it happen.

There’s a few options available at check out.
- Local Manhattan Delivery: available daily between 12-9PM just give us 90 mins.
- Same-day: Orders placed online will be delivered before EOD

If you need something on the fly, call the shop. We’ll try to make it happen.

You absolutely will. It's generated immediately once the shipping label is created. 

Parcelle is happy to accept returns of unopened wine up to 7 days after the date of sale. Original sales receipt is required. For our complete return and exchange policy, please see our Terms of Service.

Refunds will be processed within 24 hours of your request. Please allow 1-4 business days for refund to be reflected in your account.

Re-gift? Just kidding. Bring it by the shop and we’ll be happy to work something out.

If you run into any issues with your order, please call the shop at (212) 258-0722 or email us at team@parcellewine.com. 

Transit time is dependent on your preferred shipping method. As soon as the shipment leaves our shop, you will receive shipping details along with tracking information.