Frequently Asked Questions

You can email us any time at contactus@parcellewine.com or text WINE to +1 (870) 600-3096 to chat with a sommelier. If instant messaging is your thing, click the bubble in the bottom right corner of your screen and we can chat.

The Shop is located at 511 West 38th Street between 10th and 11th Avenues. Please email contactus@parcellewine.com if you need to scheudle a pick-up or would like to visit the shop.

Check us out: @parcellewine.

We ship via FedEx and UPS. At checkout, you can select ground, 2-Day, or Next-Day Air Shipping. Service notice: If your order is received after 3PM EST or falls on a weekend, please expect fulfillment to occur on our next business day. 

*We do not ship to P.O. Boxes, signature is required for most shipments. 

If you're in a pinch and need something on the fly, email contactus@parcellewine.com. We’ll do our best to make it happen.

There is a $20 flat rate for orders in Manhattan.

For all other locations, we offer Ground, 2-Day, and Overnight shipping that's calculated based on your shipping address at checkout.

**We charge an extra shipping fee on all glassware. $20 for Glasvin and $25 for Sensory Glassware and Zalto.

There is a $20 flat rate for orders in Manhattan.

For all other locations, we offer Ground, 2-Day, and Overnight shipping that's calculated based on your shipping address at checkout.

Just shoot us a note at contactus@parcellewine.com . We’ll make sure your wine gets where it’s meant to go.

We ship out orders from the Shop in Manhattan, as well as from our warehouse.

Parcelle ships everywhere in the contiguous US.

Wine is fragile—and valuable—but we promise we know what we’re doing. All shipments are packed with attention and care using specific materials meant for keeping wine safe.

The short answer: It might. We always err on the side of caution when it comes to shipping wine in hot or cold weather. If we’re worried about it, we’ll be in touch with you directly to figure out how you want to proceed.

We know what it’s like to need wine in a hurry. Please email contactus@parcellewine.com if you need to schedule a pick-up or have it delivered same day. We'll do our best to accommodate your request. We use a 3rd party delivery company, so additional delivery charges will be applied.

At checkout, select storage. You'll receive a storage confirmation email to confirm.

A storage fee in the amount of $.50 per bottle per month locks in once you exceed 24 bottles in storage. The first 24 bottles are free.

- Log in to your account

- Navigate to the “Storage, Shipments” to view all stored items under “Stored Inventory”

- Select the specific bottles you would like to schedule for shipment

- Choose the date and submit your selections

- On the pending shipments tab click “Pay for Shipping”

- Once shipping is paid, your order will be released and shipped on the scheduled date you selected

- You’ll receive a confirmation email with the bottles you have selected to ship

Yes, we charge shipping when bottles are released from storage.

We charge a $20 flat rate delivery fee for orders in Manhattan.

For all other locations, we offer Ground, 2-Day, and Overnight shipping that's calculated based on your shipping address at checkout.

We accept all major credit cards and Apple Pay, both online and in the Shop. We do not accept cash.

We are happy to accept unopened bottles of wine up to seven days after the date of sale with proof of your original purchase. For our complete return and exchange policy, please see our Terms of Service.

Refunds will be processed within 24 hours of your request. Please allow up to three to five business days for the refund to be reflected in your account.

We’re sorry about that! Send us an email contactus@parcellewine.com. We’ll make it right. 

We get it. Email contactus@parcellewine.com, we’ll be happy to help you swap it for something else.

Once you join Wine Drop, your first delivery will go out within 24 hours of sign-up. Your future orders will ship on that date every month thereafter.

Shipping on all Wine Drop orders is free.

Yes, you can add additional wines to your monthly order and get free delivery. In order to redeem your Wine Drop free delivery on any of your additional purchases throughout the month, utilize your account page"add-on" feature. Any additional wines will be added to your next Wine Drop delivery.  See below for detailed instructions on how to add additional bottles to your future Wine Drop.

Log into your account on Parcellewine.com and follow these steps:

Click on Subscriptions

Click My Subscriptions

Click Add Product

Type the product you want to add

ClickAdd to Subscription

**Additionally, we are able to cellar wines for a longer period of time should you want to utilize our storage feature at checkout. Your purchases can be held for any period of time and you can request delivery at your convenience. Storage and fulfillment fees may apply. 

All Wine Drop orders are sent via ground shipping. You can expect yours to arrive in 2-5 business days.

Wine Drop orders cannot be rushed.

You’ll be billed automatically every month on the same date you originally joined Wine Drop. So if you joined on September 3rd, you’ll be billed on October 3rd, November 3rd, and so on.

We get it; sometimes you need a break. You can always skip a month or cancel your membership. Log into your account, then click Manage Subscription on the bottom right. From there, you can click Cancel on your order, or click Delivery Schedule to pause.

For sure. Log into your account, then click Manage Subscription on the bottom right. Navigate to Subscription on the left side, choose Edit, then select Change next charge date. Pick the date you like, then Save. That will be your new recurring date moving forward.

Absolutely. Email contactus@parcellewine.com with the details. We’ll help you out.

We’d love to help. Whether you need a sommelier for an intimate dinner party, a bunch of wine for a wedding, you want a private class, or you want to bring your team into the Shop, we’re here for you. Email contactus@parcellewine.com. Let us know what you have in mind, and we will take it from there.

Definitely. Drop us a note at contactus@parcellewine.com and we’ll do our best to track down whatever you’re looking for.

For sure. Reach out to us at contactus@parcellewine.com . If you tell us what you like, we can help you pick out something similar.

Of course—that’s exactly what we’re here for. Get in touch with us at contactus@parcellewine.com. If you have an occasion, price point, or anything else in mind, let us know.

That’s easy. Click here, add to cart, and check out. If you’d like to purchase a gift card for a dollar amount not listed or if you’d like it delivered by regular mail, just let us know: contactus@parcellewine.com.

You can enter your gift card number at checkout online. Under “Order Summary,” click “add a discount code or gift card.” The balance will be applied automatically. If your total order amount exceeds the amount on the gift card, you’ll be prompted to enter credit card information as well.

To check the balance of your gift card, email contactus@parcellewine.com.

You can enter the promo code at checkout online. Under “Order Summary,” click “add a discount code or gift card.” It’ll be applied automatically.

*Please note coupon codes are not applicable to bottles over $200, sale items, Parcelle Picks, and Wine Drop.

The promo code you are attempting to use may be expired or invalid. They are case sensitive, so check to be sure you’re spelling it correctly. If you're still having trouble, email contactus@parcellewine.com.

Only one promo code can be applied per order. 

Happens to us all the time. In the event that you forget your password, reset it by selecting "Forgot password?" on the account login page.

If you have an account, you can add, delete, or change your default shipping address when you're logged in on the account page. Just click "edit addresses" on the bottom right.

Orders are processed within one business day and shipped out as quickly as possible. If there are any issues or delays, we’ll be in touch with you directly. 

To update or cancel your order, email contactus@parcellewine.com. We'll take care of it for you.

You’ll receive a confirmation email as soon as you place your order. You can check the status by logging into your account. Once we’ve processed the order, the status will change to fulfilled or partially fulfilled. (If we’re only able to fulfill part of your order, we’ll get in touch.) If you’ve opted for in-store pick-up, it’ll let you know that, too.