Frequently Asked Questions

You can email us any time at contactus@parcellewine.com. You can also call the Shop at (212) 258-0722, or shoot us a text at (212) 460-WINE. If instant messaging is your thing, click the bubble in the bottom right corner of your screen and we can chat.

The Shop is located at 511 West 38th Street between 10th and 11th Avenues. We are open Monday through Saturday, 11 AM to 7 PM.

Check us out: @parcellewine.

We ship via FedEx. At checkout, you can select ground, 2-Day, or Next-Day Air Shipping.

In Manhattan, we deliver same-day for orders placed by 3 PM.

In other New York City boroughs, we deliver next-day.

You can also opt to pick up your order at the Shop, located at 511 West 38th Street, Monday through Saturday, 11 AM to 7 PM.

Pick-up at the Shop is free.

Delivery in New York City is free for orders over $150; otherwise, there is a $10 flat rate.

We offer flat-rate ground shipping based on the number of bottles in your order. 

1 bottle is $12

Up to 12 bottles is $20

Up to 24 bottles is $40

Up to 36 bottles is $60

Just shoot us a note at contactus@parcellewine.com or call us at (212) 258-0722. We’ll make sure your wine gets where it’s meant to go.

We ship out orders from the Shop in Manhattan, as well as from our warehouse.

Parcelle ships everywhere in the contiguous US.

Wine is fragile—and valuable—but we promise we know what we’re doing. All shipments are packed with attention and care using specific materials meant for keeping wine safe.

The short answer: It might. We always err on the side of caution when it comes to shipping wine in hot or cold weather. If we’re worried about it, we’ll be in touch with you directly to figure out how you want to proceed.

We will deliver anywhere in Manhattan by the end of the day. If you're in another borough, give us a call at (212) 258-0722 or email contactus@parcellewine.com. We’ll do our best to make it happen.

We accept all major credit cards and Apple Pay, both online and in the Shop. We do not accept cash.

We are happy to accept unopened bottles of wine up to seven days after the date of sale with proof of your original purchase. For our complete return and exchange policy, please see our Terms of Service.

Refunds will be processed within 24 hours of your request. Please allow up to ten business days for the refund to be reflected in your account.

We’re sorry about that! Give us a call at (212) 258-0722 or email contactus@parcellewine.com. We’ll make it right. 

We get it. Bring the gift by the Shop at 511 West 38th Street; we’ll be happy to help you swap it for something else.

Once you join Wine Drop, your first delivery will go out within 24 hours of sign-up. Your future orders will ship on that date every month thereafter.

Shipping on all Wine Drop orders is free.

All Wine Drop orders are sent via ground shipping. You can expect yours to arrive in 2-5 business days.

Wine Drop orders cannot be rushed.

You’ll be billed automatically every month on the same date you originally joined Wine Drop. So if you joined on September 3rd, you’ll be billed on October 3rd, November 3rd, and so on.

We get it; sometimes you need a break. You can always skip a month or cancel your membership. Log into your account, then click Manage Subscription on the bottom right. From there, you can click Cancel on your order, or click Delivery Schedule to pause.

For sure. Log into your account, then click Manage Subscription on the bottom right. Navigate to Subscription on the left side, choose Edit, then select Change next charge date. Pick the date you like, then Save. That will be your new recurring date moving forward.

Absolutely. Give us a ring at (212) 258-0722 or email contactus@parcellewine.com with the details. We’ll help you out.

We’d love to help. Whether you need a sommelier for an intimate dinner party, a bunch of wine for a wedding, you want a private class, or you want to bring your team into the Shop, we’re here for you. Reach out to us at (212) 258-0722 or contactus@parcellewine.com. Let us know what you have in mind, and we will take it from there.

Definitely. Drop us a note at contactus@parcellewine.com or give us a call at (212) 258-0722 and we’ll do our best to track down whatever you’re looking for.

For sure. Reach out to us at contactus@parcellewine.com or at (212) 258-0722. If you tell us what you like, we can help you pick out something similar.

Of course—that’s exactly what we’re here for. Get in touch with us at (212) 258-0722 or contactus@parcellewine.com. If you have an occasion, price point, or anything else in mind, let us know.

That’s easy. Click here, add to cart, and check out. If you’d like to purchase a gift card for a dollar amount not listed or if you’d like it delivered by regular mail, just let us know: (212) 258-0722 or contactus@parcellewine.com.

You can enter your gift card number at checkout online. Under “Order Summary,” click “add a discount code or gift card.” The balance will be applied automatically. If your total order amount exceeds the amount on the gift card, you’ll be prompted to enter credit card information as well.

To check the balance of your gift card, call the Shop at (212) 258-0722 or email contactus@parcellewine.com.

You can enter the promo code at checkout online. Under “Order Summary,” click “add a discount code or gift card.” It’ll be applied automatically.

The promo code you are attempting to use may be expired or invalid. They are case sensitive, so check to be sure you’re spelling it correctly. If you're still having trouble, call the Shop at (212) 258-0722 or email contactus@parcellewine.com.

Only one promo code can be applied per order. 

Happens to us all the time. In the event that you forget your password, reset it by selecting "Forgot password?" on the account login page.

If you have an account, you can add, delete, or change your default shipping address when you're logged in on the account page. Just click "edit addresses" on the bottom right.

Orders are processed within one business day and shipped out as quickly as possible. If there are any issues or delays, we’ll be in touch with you directly. 

To update or cancel your order, call the Shop at (212) 258-0722 or email contactus@parcellewine.com. We'll take care of it for you.

You’ll receive a confirmation email as soon as you place your order. You can check the status by logging into your account. Once we’ve processed the order, the status will change to fulfilled or partially fulfilled. (If we’re only able to fulfill part of your order, we’ll get in touch.) If you’ve opted for in-store pick-up, it’ll let you know that, too.